Wide Variety of Services

We know that you don't always know the right terms to look for when trying to find care for your animal, especially when it's an emergency. Feel free to examine our service offerings below, but don't be discouraged if you don't see what you're looking for. Give us a call any time and our trained and professional staff will be right there to help you understand what your animal needs.

Bear Creek Veterinary Hospital

20492 NC HWY 73

Phone: 704-986-0000

Fax: 704-986-0016

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What is so special about Bear Creek?

Honestly answered…we care.  Our doctors and staff care about you and your pets.  Our doctors work very hard to stay current and practice good medicine.  We want to do it right.  We want to find you the answers about what is going on with your fur baby.  We want to answer your questions and provide the information you need to understand how to take care of them.  We want to cure disease.  We want to alleviate pain in a way that does not cause harm elsewhere.  We do not just want to cover up the symptoms, we want to fix the problem.  We want to take the time be thorough and do an actual physical exam ,not just give you medicine.

This does not mean that we can see everyone at one time.  For this reason we schedule appointments and devote time to you.  We want to know why you are coming in ahead of time so we have time to look over your records.  We can research new therapies, new recommendations.  We understand that your pet is your baby.  We have babies too.

We are not perfect.  We may not have an appointment when you want one.  We may not be able to answer the phone on the first ring.  We may not be the cheapest priced.  We may not be able perform non-medical services (boarding or grooming).   There are several things we are NOT, but what we ARE is hospital full of devoted, caring, compassionate doctors and staff that will always bring their A game.  We will always keep fighting for your pet and admit when we have exhausted our resources and it is time to refer to a specialist or ICU.

Are you accepting new clients?

We are accepting new clients.  However, we ask that any prior medical records be transferred to us in advance of the appointment date.  With our current case load, we do not allow for emergency work-ins for clients that have not been established.

We do not allow walk-ins.  You must have an appointment.

Should I call ahead for prescription refills?

We know that things happen and the last pill sneaks up on you, but we ask that you try to give us a 24hr leeway for prescription requests and refills.  That way our doctors have time to review medical notes and be sure that all medications and doses are accurate and appropriate.  Our staff will give you a call when your medication is ready for pickup.  This helps keep you from waiting in our lobby unnecessarily.  If you need to wait outside due Covid-19 exposure risk, a member of our staff can bring it out to your car and your payment can be taken over the phone.

Am I allowed in the building with my pet during Covid restrictions?

Currently, yes.  You can come in the building.  We ask that all clients social distance and abide the state’s policies for face coverings.  Our staff will be wearing them as well.  We ask that if you are a high risk individual, you let us know so that you can wait in your car until you can be escorted directly into an exam room to minimize your time around others (even if they are socially distanced).  You can also request to stay in your car and have your pet seen “curbside”, meaning that a staff member will bring your pet inside to see the doctor for you and you can remain outside for the entire visit.  Communications and payments can be made over the phone.

We ask that you limit the number of people attending the appointment with you.  Please do not have any unnecessary individuals attend the appointment as our exam rooms do not allow for social distancing of more than about 2 people.

How much does it cost to…..

This is a very common question, but not one that we can effectively answer here.  We do have some services that are “all encompassing” and have a set price for all things included, like routine spays and neuters, but many procedures require multifaceted estimates to be given only after an animal has been properly evaluated and a treatment plan can be made.   Some prices change based on current supply and equipment costs, drugs costs, etc.  We ask that if you have a question regarding current prices, please contact us directly via one of the communication lines available (phone, email, or pet desk app).  If an exam or more thorough discussion regarding the pet is needed to determine cost, an appointment will likely be required.    We try to keep client prices down below standard in the areas of routine spays and neuters, rabies vaccinations, and heart worm, flea and tick prevention, specifically to keep those items as accessible to the community as possible.  Please keep in mind, we do not receive grants or donations to provide a true “low cost” spay or neuter service with free vaccinations included.

Can I get answers to pet question via social media or email?

Sometimes you just want a quick answer to a pet question. In today’s highly connected world its common to ask questions and get quick answers over all kinds of formats: Facebook, Twitter, Email, etc.

For the purpose of client confidentiality we don’t discuss detailed pet questions over social media. We also don’t have the doctors themselves monitoring the social media accounts all the time. Are you kidding? All the kitten and puppy photos on Facebook? They’d never get any work done!

You can email us!

If you have a pet question but its not convenient for you to call, or maybe you think of it after hours, you can email your question to our staff. The receptionists will route the email to the appropriate doctor (during business hours) and they’ll get back with you via email or phone, depending on your preference.

If you’re going to email us a pet question, please remember to include some information so we know whom to look up in our database. Try to be sure to let us know things like:

  • Your Name (as the client)
  • The Patient’s Name, Species, date of birth, breed, age, and weight – or as much of this as you know.
  • What problem your pet is experiencing, how long it’s been going on, anything you think might have caused it.
  • If it’s a general question – such as what type of food might be best for XYZ condition, this information is still valuable.
  • How to get back in touch with you – feel free to include call-back times if you aren’t available during the day.

Bad Example:

“My dog is sick. He’s throwing up all over the place and pooping on my sofa. I don’t know what to do. Can someone please call me?”

You laugh… but we get those emails. They DO happen!

If you want to make the most of your time and the doctors, try something like this:

“Hi, My name is Abby Jones. My 3 year old German shepherd, Dixie, is a patient there. She started throwing up what looks like grass and water around mid-afternoon and it’s been going on for an hour now. She’s pooped indoors which she never does and it’s not normal. It’s runny and watery. She seems really tired and won’t eat or drink anything. Can you have some email me or call me? My number is 704-867-5309. Thanks.”

That kind of email tells our doctors a lot more. They know who you are, who the pet is, what breed and age they are, and they can start looking up your furry companion in our database and get some facts together even before they get you on the phone. It makes diagnosis quicker and saves both you, us, and your pet a lot of time spent going over information.

Feel free to email us anytime, day or night, at vet@bearcreekvet.net with your pet questions.

Remember: Never email about a suspected emergency situation. Our emails aren’t monitored 24 hours a day, but our phones are! Always call if it’s something you’re concerned enough about that you feel sure you need an immediate answer.

 

 

What is AutoShip and how does it work?

Auto Ship is just what it sounds like! We can automatically ship you things, even prescription medications and foods, on a pre-defined schedule.  Anything you setup for Autoship ships UPS Ground and shipping is always free! (a definite +1!)

Just to be sure you’re never charged for something you might have decided you don’t need anymore, you will always get an email one week in advance to remind you of the upcoming autoshipment. This will give you time to modify your order, cancel it, or just do nothing and your package will arrive as scheduled.

How it works:

The difference between an one-time order and an autoship order is simply option you press when you add it to your cart.

If you want to purchase the item one time, press Add to Cart. If you want to have it autoshipped on a schedule, click Autoship and the website will walk you through the process of setting up a shipping schedule before you check out.

Stay Current!

We try to keep the website updated with new policies, but just in case you want to see the latest, greatest details about autoship, click this link to read the latest direct from Vets First Choice: https://bearcreekvet.vetsfirstchoice.com/customer-service/autoship-faq

How long does it take to receive deliveries?

Due to Covid-19, many shipping times have been delayed across the board.  Some companies have suggested to expect at least an additional 7 days added to the normal delivery times.  This is unfortunately out of our control and cannot rush items regardless of need.

 

Shipping times are dependent on the item you order. Many items, such as things that are temperature-sensitive, will ship UPS overnight. Larger things, such as foods, normally ship UPS ground, so assume 5-9 business days depending on UPS.

  • AutoShip items and Remind-Me Items: always ship standard UPS ground, so expect them to arrive 5-9 days from the date you purchase.
  • Free Shipping items:  always ship Standard, so expect 5-9 days.
  • Other Items: Can qualify for free shipping, or if you want them quicker, you can request 3-day, 2-day, or even next business day shipping.

For rates and times see the Shipping Cost article above in the FAQ.

What is the Home Delivery Return Policy?

Our partners that ship our home delivery products are  great! The return policy is pretty awesome we think! Here’s how it works:

 

Over the Counter Products:

Most OTC items can be returned for credit (not refund) if they are not temperature sensitive and returned within 30 days of the original sale date (not the date they arrived to your home necessarily.)

All returns have to be pre-approved by Vets First Choice, (not the staff at Bear Creek).

To get approval for a return, and return-shipping information, please contact Vets First Choice at 888-806-3336 to facilitate the credit to your account.

Pet Nutrition and Foods:

Our pet food return policy is pretty awesome! If, for any reason, your pet doesn’t like the food, or it doesn’t sit well with them, or it arrived in poor condition, etc… whatever the reason, Vets First Choice will gladly facilitate a credit for your purchase. They will not ever ask you to return the unused food. Shipping food is too much of a financial burden on the customer. All we ask is, as long as there’s nothing physically wrong with the food itself, that you either donate it to an animal shelter, animal rescue, or you can even donate it to the clinic. We have many animals in and out all the time and sometimes they’re picky. We’ll try not to let it go to waste!

To facilitate a credit on nutrition items, please contact Vets First Choice at 888-806-3336. Their friendly staff will walk you through the process.

Prescription Items:

Prescription items are the one area we can’t take returns on. It’s a federal law and NO ONE can accept returns on prescription medication, whether it’s for humans or animals. It’s just against the law everywhere, whether it’s unopened and still sealed in the package or not.

What does it cost to ship?

Shipping rates are determined by our partner and supplier, Vets First Choice, but we can give you the broad overview here.

Foods:

All Hills, Royal Canin, and Purina foods found in our home delivery section have free shipping, no matter how much or how little you’re ordering as long as it’s on autoship. One time shipments have a $14.95 shipping rate.

Temperature Controlled Substances:

If you are ordering something that has to be kept cool or frozen, it will ship UPS overnight, which can take 1-2 business days, and shipping is always $19.95.

Get shipping rates straight from the source:

If you want to verify shipping costs at any time, here’s how:

  1. Visit the Shop Now link, or any link that takes you to our online shopping portal.
  2. Scroll to the bottom of the page and click “Shipping Policy” for up-to-date information.

Here is an example so you can find the link easier:

Mobile App: How to sign up with our Mobile App

It’s really easy and really fast to sign up with our new mobile app!

Note: There is only ONE really really important thing to remember when signing up. Regardless of what email you use on your phone, you need to sign up with the Pet Desk app using the email we have on file for you at the clinic. If you use any other email address, we won’t be able to synchronize your patient data. The pet desk app is tied to OUR database, not your phone, so whatever email we have is the one you need to use when you sign up!

Step 1: Click the link

You can sign up using the link on the home page, or simply click this link to sign up.

Step 2: Enter your information.

Enter your name, email we have on file, and your mobile number and press “Send Link”

You should be greeted with a message similar to the following:

Step 3: Install on your device

In just a few moments, you will receive an email and a SMS message from our Pet Desk server with a link to install the app on your device.  You can use either method to install the app. The app looks similar to the image below.

Step 4: Launch the app and create a Pet Desk account.
You will need to create an account with PetDesk. It only takes a few seconds and there’s absolutely no spam, no advertising, and we don’t even have access to your information. Please be sure you use the email address you have on file with Bear Creek if you want to be able to sync your pets records with our client record for you.

Step 5: Enjoy!

As soon as you’ve made your account, you can login to the app and see your pet records, make appointment, and lots of other cool stuff!

Mobile App: How to send your pet’s vaccination record all by yourself!

There are times when it’s important to be able to know right off the top of your head what vaccinations your pet has had. Thanks to our mobile app, any patient of Bear Creek can look up and even email their pet’s medical record in just a few clicks! We’ll walk you through it step by step below.

  1. Open Pet Desk on your mobile device.
  2. Select your pet by clicking on their photo.
  3. Click the “More” icon (the three dots on android).
  4. Choose the option to email vaccination records.
  5. Type the email address you want to sent the medical record to. Your email will probably be shown, so you can just press send if you want to send the record to yourself.
    Press “send” when done.
  6. Check your email in a few minutes!
  7. This image below is a screenshot of what your record will look like. It will include your pet’s name, breed info, age, weight at time of last examination, rabies tag number, microchip number (if any), as well as a list of their vaccines!

 

 

 

 

What are your office hours? When are you open?

Our hospital facility is currently open Monday thru Friday from 7:30am to 6pm and Saturdays from 8am to 2pm.

Daytime emergency fees apply to clients that want their animals seen without an appointment (We are not a walk-in clinic).

Remember we are not available for “after-hour” emergencies outside these times.

We are closed for the following holidays:

New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve (after 12pm) and New Years Eve (after 12pm).

Do you Board or Groom?

Unfortunately not at this time.  We do not have sufficient space in our hospital to allow for excess kennels.  We need all of our available space for sick or surgery patients as they are our priority.   We can provide you with referral options for grooming and boarding kennels upon request.

What vaccinations are required for my animal?

All animals have different needs, however, ALL dogs, cats and ferrets are required by NC Law to be vaccinated for rabies.  Livestock are not required to be vaccinated except under certain circumstances, but all horses and pet livestock (not chickens) are strongly recommended to be vaccinated every year with an approved vaccine by a licensed veterinarian.  NC law allows for a 3 year tag to be issued to dogs and cats if certain criteria is met otherwise the vaccine is only considered current for 1 year.  Stanly County (and most all counties) require the rabies tag to be worn by dogs and cats at all times.

Other recommended vaccines are based on the species and risk level associated with your environment.  Please email or call to ask our staff what your animal may need for your individual situation.

Can you euthanize my pet at home?

We used to have a mobile service for just such a situation, but at this time, due to limited staffing resources, we are unable to provide this service at this time.

Do you bill? Can I pay later?

Unfortunately, the answer is no.  Our practice policy is that payment is due when services are rendered.  We do however, accept Visa, Mastercard, Discover and Care Credit along with cash or checks.  We do not accept Blue Bird checks or American Express.

Some long standing hospitalizations will necessitate a deposit be left at the beginning and then paid in full when the animal is picked up.

How to I make an appointment?

There are several ways to do this now.  You can request an appointment through our PetDesk App, you can send us an email us at vet@bearcreekvet.net, or you can call our office (704-986-000) and speak to one of our receptionist staff members.  They are more than happy to answer your questions and find the earliest and most convenient time available to get you seen.   We are experiencing a large call volume at this time and sometimes it can take longer than ideal to get a staff member on the phone, but we are working hard to get to every call.

 

What do I do when there is an emergency?

Since we do not offer after-hours emergency services, our after hours and holiday voicemail will direct you to call the Carolina Veterinary Specialists hospital  in Matthews, NC  704-815-3939.