Wide Variety of Services

We know that you don't always know the right terms to look for when trying to find care for your animal, especially when it's an emergency. Feel free to examine our service offerings below, but don't be discouraged if you don't see what you're looking for. Give us a call any time and our trained and professional staff will be right there to help you understand what your animal needs.

Bear Creek Veterinary Hospital

20492 NC HWY 73

Phone: 704-986-0000

Fax: 704-986-0016

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What is AutoShip and how does it work?

Auto Ship is just what it sounds like! We can automatically ship you things, even prescription medications and foods, on a pre-defined schedule.  Anything you setup for Autoship ships UPS Ground and shipping is always free! (a definite +1!)

Just to be sure you’re never charged for something you might have decided you don’t need anymore, you will always get an email one week in advance to remind you of the upcoming autoshipment. This will give you time to modify your order, cancel it, or just do nothing and your package will arrive as scheduled.

How it works:

The difference between an one-time order and an autoship order is simply which button you press. See the image below.

If you want to purchase the item one time, press Add to Cart. If you want to have it autoshipped on a schedule, click Autoship this item” and VetSource will walk you through the process of setting up a shipping schedule.

 

How long does it take to receive deliveries?

Shipping times are dependent on the item you order. Many items, such as things that are temperature-sensitive, will ship UPS overnight. Larger things, such as foods, normally ship UPS ground, so assume 5-9 business days depending on UPS.

  • AutoShip items and Remind-Me Items: always ship standard UPS ground, so expect them to arrive 5-9 days from the date you purchase.
  • Free Shipping items:  always ship Standard, so expect 5-9 days.
  • Other Items: Can qualify for free shipping, or if you want them quicker, you can request 3-day, 2-day, or even next business day shipping.

For rates and times see the Shipping Cost article above in the FAQ.

What is the Home Delivery Return Policy?

Our partners that ship our home delivery products are based in Portland Oregon and they’re great! The return policy is pretty awesome we think! Here’s how it works:

 

Over the Counter Products:

Most OTC items can be returned for credit (not refund) if they are not temperature sensitive and returned within 30 days of the original sale date (not the date they arrived to your home necessarily.)

All returns have to be pre-approved by Vet Source, (not the staff at Bear Creek).

To get approval for a return, and return-shipping information, please contact VetSource at 877-738-4443 to facilitate the credit to your account.

Pet Nutrition and Foods:

Our pet food return policy is pretty awesome! If, for any reason, your pet doesn’t like the food, or it doesn’t sit well with them, or it arrived in poor condition, etc… whatever the reason, Vet Source will gladly facilitate a credit for your purchase. They will not ever ask you to return the unused food. Shipping food is too much of a financial burden on the customer. All we ask is, as long as there’s nothing physically wrong with the food itself, that you either donate it to an animal shelter, animal rescue, or you can even donate it to the clinic. We have many animals in and out all the time and sometimes they’re picky. We’ll try not to let it go to waste!

To facilitate a credit on nutrition items, please contact VetSource at 877-738-4443. Their friendly staff will walk you through the process.

Prescription Items:

Prescription items are the one area we can’t take returns on. It’s a federal law and NO ONE can accept returns on prescription medication, whether it’s for humans or animals. It’s just against the law everywhere, whether it’s unopened and still sealed in the package or not.

What does it cost to ship?

Shipping rates are determined by our partner and supplier, VetSource, but we can give you the broad overview here.

Foods:

All Hills, Royal Canin, and Purina foods found in our home delivery section have free shipping, no matter how much or how little you’re ordering.

Temperature Controlled Substances:

If you are ordering something that has to be kept cool or frozen, it will ship UPS overnight, which can take 1-2 business days, and shipping is always $19.95.

Other products:

Most products will fall under the normal shipping rates as shown below*.

*Please Note that all shipping prices are set by VetSource and ScriptRight, so these figures might possibly change before we have a chance to update the website. It’s not likely, but we want to be sure you know to check before you buy. The shipping rate will be shown clearly when you order.

Get shipping rates straight from the source:

If you want to verify shipping costs at any time, here’s how:

  1. Visit the Home Delivery section of the website.
  2. Scroll to the bottom of the page and click “View Shipping Rates” for up-to-date information.

Here is an example so you can find the link easier:

Mobile App: How to sign up with our Mobile App

It’s really easy and really fast to sign up with our new mobile app!

Note: There is only ONE really really important thing to remember when signing up. Regardless of what email you use on your phone, you need to sign up with the Pet Desk app using the email we have on file for you at the clinic. If you use any other email address, we won’t be able to synchronize your patient data. The pet desk app is tied to OUR database, not your phone, so whatever email we have is the one you need to use when you sign up!

Step 1: Click the link

You can sign up using the link on the home page, or simply click this link to sign up.

Step 2: Enter your information.

Enter your name, email we have on file, and your mobile number and press “Send Link”

You should be greeted with a message similar to the following:

Step 3: Install on your device

In just a few moments, you will receive an email and a SMS message from our Pet Desk server with a link to install the app on your device.  You can use either method to install the app. The app looks similar to the image below.

Step 4: Launch the app and create a Pet Desk account.
You will need to create an account with PetDesk. It only takes a few seconds and there’s absolutely no spam, no advertising, and we don’t even have access to your information. Please be sure you use the email address you have on file with Bear Creek if you want to be able to sync your pets records with our client record for you.

Step 5: Enjoy!

As soon as you’ve made your account, you can login to the app and see your pet records, make appointment, and lots of other cool stuff!

Mobile App: How to send your pet’s vaccination record all by yourself!

There are times when it’s important to be able to know right off the top of your head what vaccinations your pet has had. Thanks to our mobile app, any patient of Bear Creek can look up and even email their pet’s medical record in just a few clicks! We’ll walk you through it step by step below.

  1. Open Pet Desk on your mobile device.
  2. Select your pet by clicking on their photo.
  3. Click the “More” icon (the three dots on android).
  4. Choose the option to email vaccination records.
  5. Type the email address you want to sent the medical record to. Your email will probably be shown, so you can just press send if you want to send the record to yourself.
    Press “send” when done.
  6. Check your email in a few minutes!
  7. This image below is a screenshot of what your record will look like. It will include your pet’s name, breed info, age, weight at time of last examination, rabies tag number, microchip number (if any), as well as a list of their vaccines!

 

 

 

 

What are your office hours? When are you open?

Our hospital facility is currently open Monday,Wednesday, Thursday and Friday from 7:30am to 5pm; Tuesday we stay open later until 6:30pm and Saturdays from 8am to 12noon.

Daytime and after-hours emergency fees apply to clients that want their animals seen without an appointment or after regular business hours.

Remember we are available for after-hour emergencies outside these times.

Do you Board or Groom?

Unfortunately not at this time.  We do not have sufficient space in our hospital to allow for excess kennels.  We need all of our available space for sick or surgery patients as they are our priority.   We can provide you with referral options for grooming and boarding kennels upon request.

What vaccinations are required for my animal?

All animals have different needs, however, ALL dogs, cats and ferrets are required by NC Law to be vaccinated for rabies.  Livestock are not required to vaccinated except under certain circumstances, but all horses and pet livestock (not chickens) are strongly recommended to be vaccinated every year with an approved vaccine by a licensed veterinarian.  NC law allows for a 3 year tag to be issued to dogs and cats if certain criteria is met otherwise the vaccine is only considered current for 1 year.  Stanly County (and most all counties) require the rabies tag to be worn by dogs and cats at all times.

Other recommended vaccines are based on the species and risk level associated with your environment.  Please email or call to ask our staff what your animal may need for your individual situation.

Can you euthanize my pet at home?

Yes, we can.  This is a service that we have been offering to our clients since 2006.  Lets face it, this is a hard time for owners and pets of all varieties.  It is never an easy or pleasant decision, but one that is made in the best interest and unselfish love of a valued member of our four-legged family.  Sometimes it is difficult or impossible to move the animal without causing undue pain.  Also it is just made easier by having the animal in familiar surroundings, surrounded by loved ones.  We can come to your home,livingroon,  backyard, basement, or even your favorite shade tree.  Our intent is to alleviate suffering and ease the animal over the rainbow bridge and make the good-bye process as low stress as it can be made.  We can even arrange for our cremation service with Good Shepherd to come and pick the animal up at home if you choose to have them cremated.  Yes, even horses.   Our friendly and understanding staff members are available to answer your questions and help make the necessary arrangements.  Just give us a call.

Do you bill? Can I pay later?

Unfortunately, the answer is no.  Our practice policy is that payment is due when services are rendered.  We do however, accept Visa, Mastercard, Discover and Care Credit along with cash or checks.  We do not accept Blue Bird checks or American Express.

Some long standing hospitalizations will necessitate a deposit be left at the beginning and then paid in full when the animal is picked up.

How to I make an appointment?

You can email us at vet@bearcreekvet.net, but by far the most effective way to schedule an appointment is to call our office (704-986-000) and speak to one of our receptionist staff members.  They are more than happy to answer your questions and find the earliest and most convenient time available to get you seen.  Understand that emergencies take priority and sometimes an appointment may need to change to accommodate a very sick patient.  We thank you for your understanding in this matter.

What do I do when there is an emergency?

Day or night, in the event of an emergency, call us at 704-986-0000.  If it is after-hours, you will be prompted by the voice mail to choose between an non-urgent question that will be returned the next business day (#1) or to be directed to the doctor on call for an urgent call back (#2).  When you press #2, the call is diverted to the cell phone of the doctor on call and you will need to leave a message for them.  They will call you back as soon as possible.  Keep in mind they may currently be working with another emergency and unable to answer the phone immediately.  Rest assured they will get back to you as soon as they are able.

Can you come to my home for an appointment?

Farm or house calls are scheduled the same as in-clinic appointments.  The doctor is given a time to be at your home or farm on a specific day.  We arrive with our mobile unit (the Truck) hopefully fully stocked with the anticipated needs for your appointment.  It is important that you be as specific as you can when scheduling the appointment of your needs so that the doctor can be as prepared as possible when they arrive.  We all hate to arrive at our destination and realize that we do not have what we need.  Some things cannot be performed in the field and must be scheduled in the clinic (aka most surgeries).   Our doctors have laptops complete with all the records as the main facility and a printer in the truck for quick and professional invoice printing.   We can even swipe your credit card in the field for easy and convenient payment processing.  Sorry we don’t take American Express.