Daytime and After-Hours Emergencies
Emergency care is provided 24hrs a day, 7 days a week, 365 days of the year
to ALL SPECIES both small and large!
We do our best to accommodate all emergencies that arise regardless of when they occur. We will prioritize emergency calls and work them into our daily schedule in the most efficient manner possible. True emergencies will be given priority over routine or non-urgent appointment. Sorry, this sometimes means that we may need to postpone, move or arrive late to your scheduled appointment. Rest assured that when YOU have an emergency we will do everything in our power to get to you as soon as we are able.
These include all visits/house calls made after our regular appointment times and all house/farm calls on Saturdays.
Call the main office number (704-986-0000) and you will be instructed to select one of two option:
- Option 1 is to leave a non-urgent message (which will be returned during regular business hours) or
- Option 2 which is to contact the doctor on call, in this case, your call will be returned as soon as the doctor is able.
All after-hours emergencies are assessed an extra fee that starts at $100. This is in addition to any and all farm/house call , exam or medication charges.
Daytime emergency (work-in) appointments are subject to an additional fee of $30.
All other charges are exactly the same as regular hours and routine visits. Exam and medication charges are exactly the same.