Wide Variety of Services

We know that you don't always know the right terms to look for when trying to find care for your animal, especially when it's an emergency. Feel free to examine our service offerings below, but don't be discouraged if you don't see what you're looking for. Give us a call any time and our trained and professional staff will be right there to help you understand what your animal needs.

Bear Creek Veterinary Hospital

20492 NC HWY 73

Phone: 704-986-0000

Fax: 704-986-0016

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What is AutoShip and how does it work?

By |February 3rd, 2018|

Auto Ship is just what it sounds like! We can automatically ship you things, even prescription medications and foods, on a pre-defined schedule.  Anything you setup for Autoship ships UPS Ground and shipping is always free! (a definite +1!)

Just to be sure you’re never charged for something you might have decided you don’t need anymore, you will always get an email one week in advance to remind you of the upcoming autoshipment. This will give you time to modify your order, cancel it, or just do nothing and your package will arrive as scheduled.
How it works:
The difference between an […]

How long does it take to receive deliveries?

By |February 3rd, 2018|

Due to Covid-19, many shipping times have been delayed across the board.  Some companies have suggested to expect at least an additional 7 days added to the normal delivery times.  This is unfortunately out of our control and cannot rush items regardless of need.

 

Shipping times are dependent on the item you order. Many items, such as things that are temperature-sensitive, will ship UPS overnight. Larger things, such as foods, normally ship UPS ground, so assume 5-9 business days depending on UPS.

AutoShip items and Remind-Me Items: always ship standard UPS ground, so expect them to arrive 5-9 days from […]

What is the Home Delivery Return Policy?

By |February 3rd, 2018|

Our partners that ship our home delivery products are  great! The return policy is pretty awesome we think! Here’s how it works:

 
Over the Counter Products:
Most OTC items can be returned for credit (not refund) if they are not temperature sensitive and returned within 30 days of the original sale date (not the date they arrived to your home necessarily.)

All returns have to be pre-approved by Vets First Choice, (not the staff at Bear Creek).

To get approval for a return, and return-shipping information, please contact Vets First Choice at 888-806-3336 to facilitate the credit to your account.
Pet Nutrition and Foods:
Our […]

What does it cost to ship?

By |February 3rd, 2018|

Shipping rates are determined by our partner and supplier, Vets First Choice, but we can give you the broad overview here.
Foods:
All Hills, Royal Canin, and Purina foods found in our home delivery section have free shipping, no matter how much or how little you’re ordering as long as it’s on autoship. One time shipments have a $14.95 shipping rate.
Temperature Controlled Substances:
If you are ordering something that has to be kept cool or frozen, it will ship UPS overnight, which can take 1-2 business days, and shipping is always $19.95.
Get shipping rates straight from the source:
If you want to verify […]